At Eco-Feu, we take pride in providing our customers with quality products and reliable shipping services. We strive to process and ship all orders in a timely and efficient manner.
We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping, and international shipping. Shipping rates may vary depending on the size, weight, and destination of your order.
Orders are typically processed within two business days of receiving payment. During peak seasons or promotional events, processing times may be longer.
Once your order has been processed, it will be shipped via your chosen shipping method. Shipping times will vary depending on your location and shipping method selected. Standard shipping typically takes 5 business days, while expedited shipping may take 3 business days. International shipping may take up to 10 business days, depending on the destination country's customs policies.
We provide order tracking information for all orders. Once your order has shipped, you will receive an email with tracking information so you can monitor the progress of your delivery.
We currently ship to the United States, Canada, and select international destinations. Certain items may be restricted from shipping to certain destinations due to local laws and regulations. We reserve the right to cancel any order that violates these restrictions.
Lost or Damaged Shipments
In the event that your shipment is lost or damaged during transit, please contact us as soon as possible so we can investigate and resolve the issue.
Returns and Exchanges
Please refer to our returns and exchanges policy for information on returning or exchanging items.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.